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To best serve you we encourage you to make an appointment. We see walk-ins based on doctor/staff availability and the service requested, as soon as possible. Based on the needs of the patient, we may recommend scheduling an appointment for a later date or dropping your pet off with us.
Scheduled appointments allow us to more efficiently plan our day so that each patient receives appropriate attention and effective care. They also allow us to build-in time slots to handle emergencies. It is the best method for reducing wait time.
To schedule an appointment you can call us: Chenault Veterinary Hospital at 804-537-5434; Bell Creek Veterinary Hospital at 804-730-8545; or Ladysmith Veterinary Hospital at 804-448-5151. You can also request an appointment through our web site and we will contact you to confirm.
Yes, for your convenience we are happy to accommodate drop-offs. We do not charge a “Drop Off fee”.
Certain services/procedures are not performed by a Veterinarian. For example, Heartworm tests, Nail trims, and Baths are typically performed by a Licensed Veterinary Technician (LVT) or qualified assistant rather than by a Veterinarian. However, even if an appointment with a Veterinarian is not required, we do need to schedule the service, so an advance call is appreciated.
It depends on the recommended or necessary tests as well as the number of patients scheduled for service that day. You may be asked to leave your pet with us or to schedule the test to be performed at a later date.
We are happy to provide “estimates” for the cost of services such as surgery, lab work, and medications for example. Keep in mind that the final cost may be higher or lower than the “estimate” based on the actual condition of the patient and what specific services are required.
Yes. Our practice management system is integrated. All of our hospitals have access to all of our patient records.
Simply request the Veterinarian who has the records fax or email them to us or you can personally deliver them. If you need assistance we will be happy to request them. We will need to know the name of the practice and contact information.
Yes, because some refills require 24 to 48 hours to fill. Also, if the doctor is not available to approve, you may be asked to come back later or you may have to wait. Calling in ahead of time allows us to have everything approved and ready when you pick up. This is because we have some doctors that are off on certain days or work at different locations so medications may take 1-2 days before approved.
Yes. Our Boarding Policy requires proof that your pet is up to date on their Rabies, Bordatella, and Distemper vaccines. Stringent adherence to this policy protects all of the pets in our care and our staff.
The Commonwealth of Virginia has specific rules and regulations that govern the boarding of animals. In most cases, we do not allow more than one animal in a run. However, in some cases, small animals may be housed together. Our facility is designed so that family pets can be housed side by side or so that they can constantly see each other. We reserve the right to make the decision.
How long a patient is hospitalized depends on the type of surgery and patient’s post-operative condition. Your Veterinarian will advise you on their recommendation prior to and after the surgery. Our goal is to ensure patients go home as soon as is appropriate. Some procedures such as mass removals, spays & neuters go home the evening of the surgery.
Our Hospitals are not staffed 24 hours. When you check in you will be given a “STAFFING HOURS” form that lists our staffing hours. If it is appropriate for a patient to be hospitalized unattended we will inform you and ensure you understand. In some cases, if it is appropriate, your Veterinarian may recommend that you take the patient home with instructions or check into a 24 hour emergency center and return them to us in the morning.
Yes, we will make every effort to schedule your swim at the requested time.
No, the Dog Wash is open to the public during normal business hours. If someone is using it when you arrive or someone is in line ahead of you, common courtesy rules are appreciated.
Giving preventive medications to a dog that is already infected with heartworms can cause a dangerous inflammatory reaction that may even be fatal. Testing prior to prescribing preventive medications allows us to properly treat the infection.
Spaying or neutering your pet eliminates their ability to reproduce. Sterilized pets are also less likely to roam and to develop future health problems such as mammary infections and certain types of cancer.
Pets do get lost. A microchip is more reliable than a collar and a tag. It will not fall off. The microchip is a permanent ID that connects your pet to you. Installing a microchip does not hurt your pet and does not require surgery.
Even though your pet may have limited exposure to other animals, the possibility of infection still exists. Viruses, some of which are airborne, can remain in the environment for extended periods of time. Even though your pet may only go outdoors in your presence, they are at risk. Consult with your Veterinarian for guidance on the best way to protect them.
Yes. Although Heartworm disease in cats is less common than in dogs, it is on the rise. The disease is spread by infected mosquitoes. Prevention is an important concern. Talk to your Veterinarian about ways to best protect your in-door and outside cats.
Yes. It is difficult to keep your pet’s teeth clean, so oral health problems are very common. Gingivitis and Periodontal disease are especially common. Pets may lose teeth and be prone to infections that can affect other organs in the body. Regular dental checkups help ensure your pet is happy and healthy.